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The W. Edwards Deming Institute® Podcast

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Aug 11, 2018

In our 15th episode of Deming Speaks, this 19-minute excerpt from a lecture by Dr. Deming includes his thoughts on the following topics:
  1. Applications of the Deming philosophy in the service industry
  2. Awareness of customer needs
  3. Time needed to judge quality of service
  4. Do people care about service?
  5. Postal service - U.S....


Aug 3, 2018

In our 14th episode of Deming Speaks, this 16-minute excerpt from a 1980 lecture by Dr. Deming (which concludes the content in episodes 12 and 13) includes his thoughts on the following topics:
  1. Lack of awareness by management of quality levels
  2. The role of a statistician
  3. Lack of operational definitions
  4. Crude problems