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The W. Edwards Deming Institute® Podcast

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Sep 7, 2018

In our 17th episode of Deming Speaks, this 18-minute excerpt from a lecture by Dr. Deming (which follows the content in episode #16) includes his thoughts on the following topics:
  1. What do you think we ought to do?
  2. Where's the crisis?
  3. Customer expectations
  4. Who asked for pneumatic tires?
  5. Where does innovation...


Aug 31, 2018

In our 16th episode of Deming Speaks, this 20-minute excerpt from a lecture by Dr. Deming includes his thoughts on the following topics (with references to examples in his book, Out of the Crisis):
  1. What kind of problems?
  2. If you're worried about your competition, you are not doing your job
  3. Nothing can do you so...


Aug 11, 2018

In our 15th episode of Deming Speaks, this 19-minute excerpt from a lecture by Dr. Deming includes his thoughts on the following topics:
  1. Applications of the Deming philosophy in the service industry
  2. Awareness of customer needs
  3. Time needed to judge quality of service
  4. Do people care about service?
  5. Postal service - U.S....


Jul 20, 2018

In our 13th episode of Deming Speaks, this 23-minute excerpt from a 1980 lecture by Dr. Deming (which follows the content in episode #12) includes his thoughts on the following topics:
  1. Goals, including arbitrary ones
  2. Direction vs goals
  3. Making buggy whips, using statistical methods to improve efficiency
  4. Work standards,...


Jun 8, 2018

In our 12th episode of Deming Speaks, this 20-minute excerpt from a 1980 lecture by Dr. Deming includes his thoughts on the following topics:
  1. His 1950 invitation to lecture in Japan
  2. His areas of expertise and non-expertise
  3. He's not a consultant to management
  4. Interest in productivity
  5. Repeat for US companies what he did...