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May 11, 2018

In our 10th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management, including commentary by Dr. Deming.

Topics in this episode include:

  • Management's use of visible figures alone
  • Deming mis-quotes
  • 7 Deadly Diseases
  • Lack of appreciation of what is unknown and unknowable
  • Impact of a happy customer and an unhappy customer
  • Figures for the losses due to annual ratings
  • Consideration of measures that could guide a theory for process improvement