Topics in this episode include:

• Most popular videos on The Deming Institute’s YouTube channel in 2017

• Video on The 14 Points, with 46,000 views, leads the list, followed by the NBC White paper, “If Japan Can, Why Can’t We?” at 39,000 views

• Commentary on John Hunter’s blog, "Transformation of the Individual and the Organization", highlighting David Langford’s 2012 conference presentation

• Commentary on Bill’s blog, “Learning to Discern – Quality & Quantity” and how quantity relates to a focus on actions and quality, as defined by Dr. Deming, relates to a focus interactions

• Commentary on Bill’s blog, “Profits, Pragmatism, and the Possibility of Possessing “Other Eyes"” and how pragmatism in an organization inspired by Deming management differs from pragmatism in an organization governed by the prevailing system of management.

• Commentary on John Hunter’s blog, “Applying Quality as a Business Strategy at Hallmark Building Supplies,” highlighting Louie Paynter’s 2012 conference presentation

• Thoughts on how to make a difference (with Deming management), from where you are (in an organization)