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Jan 12, 2019

In our 22nd "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

  • The 7th of Dr. Deming’s 14 Points – Institute leadership
  • Management of people, including the ability to recognize different abilities
  • Management cannot delegate quality
  • Adopt and institute leadership
  • Allow people to have pride in their work
  • A leader needs to possess knowledge, personality, and persuasive power in order to accomplish a transformation to a new style of management
  • A leader feels an intrinsic obligation to accomplish the transformation
  • A leader has a plan to accomplish the transformation
  • The dangers of confirmation bias
  • Improving decision making through the use of PDSA cycles
  • The role of innovation
  • Allow data, if accessible, to improve decision making
  • Removing barriers from workers
  • Leaders must know the work which they supervise
  • Understanding systems and variation
  • Fallacy of replacing the bottom 10% of the workers
  • Findings of neuroscience, including the impacts of social isolation