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Feb 9, 2019

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points. 

In our 23rd "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

  • The 8th of Dr. Deming’s 14 Points – Drive out fear
  • Causes of fear
  • Neuroscience and fear
  • Impact of fear 
  • Sources of fear - performance appraisals, competition for rewards (at all levels), layoffs, unannounced staff changes, punitive management, questioning, mistrust, mistakes, the need to stay in "your lane," lack of freedom, lack of self-rule, lack of a feeling of belonging, lack of good faith, lack of autonomy, 
  • Signs of fear - lack of innovation, ideas, curiosity, initiative, blame of others, finger pointing, defensiveness, health impacts (stress, high blood pressure)