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Jul 2, 2019

In our 27th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

  • The 12th of Dr. Deming’s 14 Points – Remove barriers that rob people in management and in engineering of their right to pride of workmanship.  
  • Absenteeism due to lack of pride in work 

  • Handicaps to productivity, quality, and competitive position 

  • Workers treated as a commodity; Human Resource Departments

  • Hire people, as needed; discard them, when not needed 

  • Layoffs after cutting dividends, reduce salaries of top management, cutting bonuses, furloughs, etc.

  • Handicaps when Management is helpless when working with people, including unable to receive feedback

  • Performance appraisals will need to be supplanted by leadership in helping people

  • Solutions which “improve” performance appraisals, vs not utilizing them 

  • Managers using reports and data and not collaborating with their staff to look past the reports and data

  • Signs of a lack of pride in workmanship, all systemic – turnover, stress levels, health issues, sense of indifference

     

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points.