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In Their Own Words

Sep 15, 2017

Beginning with a few minutes of group (physical) exercises, this 18-minute excerpt from a 1988 presentation by Dr. Deming includes his thoughts on the following topics:

  1. The use of control charts is not a panacea
  2. Are we improving?
  3. Over-justification
  4. (Dis)Incentives for reading
  5. Joy in learning
  6. Joy in work
  7. Tampering
  8. No substitute for knowledge