Jun 14, 2019
In our 4th interview podcast of
2019, Donald Berwick, co-founder and former President and CEO of
IHI, the Institute for Healthcare
Improvement, shares his Deming Journey. Dr. Berwick,
presented at The Deming Institute's 2018
Conference, is one of the nation's leading authorities on
healthcare quality and improvement.
(This is Tripp's first interview
with Dr. Berwick)
- His training as a
- His efforts to apply quality
management, before his introduction to the Deming
- Co-Founded IHI in 1989 as a
- Appointed by President Obama, in
July 2010, to the position of Administrator of the Centers for
Medicare and Medicaid Services (CMS), which he held until December,
- Ran for governor of
Massachusetts in 2014
- 4 children and 7
- Attended a Four-day Seminar with
Dr. Deming in 1986, leaving early and then returning
- Prior to meeting Dr. Deming,
serving as "VP of Inspection"
- In the world of inspection,
everything stayed the same
- Waiting times of 2 minutes for
x-rays were reported to him (with falsification) by the radiology
- "Do something about
- Question: What is the pushback
that you see today in healthcare?
- The Red Bead Experiment was
"electrifying," including triggering a vicious cycle of blame by
management and withdrawal by willing workers.
- The workforce (willing workers)
wants to do well
- The influence of Dr. Deming, and
others, on IHI
- Prescriptions for fixing
healthcare - "It takes leadership"
- General tone of healthcare
today; "measure enough, yell enough, things get better"
- Continued focus today
(backsliding) on measurement for inspection
- Question: What are physicians
learning today about management? Answer: "Heroism as the route to