Fri, 16 June 2017
Phil Monroe, retired Captain, US Navy, Quality Management consultant, former city councilman, current hospital board member, "Back to Basics - Theory & Tools of Quality Management"
Commencing in 2014, The Deming Institute has recorded podcasts on a monthly basis, featuring 20 to 30-minute interviews by Tripp Babbitt with members of the Deming Community who are advancing the use and explanations of Dr. Deming's ideas.
In our June podcast, his first session with Tripp, Phil Monroe shares stories on his introduction to Dr. Deming, leading to his personal transformation as a naval officer and later a post-Navy career as a quality management consultant, city council member, and, currently, board member of a hospital in Coronado, California.
Beginning with meeting Dr. Deming in 1983, while serving as the Commanding Officer of the Naval Air Rework Facility at North Island Naval Air Station, Coronado, Phil reminisces about his first exposure to Deming management. The meeting was arranged by Bill Cooper, Tripp’s next podcast guest (our July 2017 edition), and the senior civilian at this 6,000+ person Navy operation.
Fri, 2 June 2017
Our first "Deming Speaks" podcast features the audio track of a 1990 lecture by Dr. Deming, highlighted in a blog post by John Hunter, copied here, beginning with a quote from Dr. Deming:
At about the 50 minute point in the presentation Dr. Deming includes an informative discussion on the system being responsible for most of the results (even though we often consider variation in results being due to individual’s efforts).
He uses the example of a new University president and all the constraints on their ability to act.
W. Edwards Deming gives the example of using a loss leader to optimize the overall performance. The business losses money on the component with the intention of optimizing the performance of the entire enterprise.
As Ackoff said, manage the interactions, manage the messes.
Deming responded to a question from the audience
Direct download: Podcast-Deming_at_WCSU_-_1990_-_evening_lecture.m4a
Category:Deming Speaks -- posted at: 7:46am PDT