Sat, 26 November 2016
Commencing in 2014, The Deming Institute has recorded podcasts on a monthly basis, featuring 20 to 30-minute interviews by Tripp Babbitt with members of the Deming Community who are advancing the use and explanations of Dr. Deming's ideas.
In our November podcast, Ravi Roy, Professor of Public Administration for Southern Utah University (SUU) in Cedar City, Utah, reveals the status of evolving efforts to share his appreciation of Dr. Deming’s System of Profound Knowledge® with his Public Administration students, strongly aligned with his role as the inaugural Research Fellow of The Deming Institute.
Beginning in the 1920s, with his employment by the U.S. Department of Agriculture, Dr. Deming worked closely with students to share his research into statistical theory. Along the way, he was introduced to Professor Harold Hotelling, who Deming would later reference with the following comment, “As Harold Hotelling once said, “He who does no research has nothing to teach.”” Inspired by Dr. Deming’s passion for research, The Deming Institute recently unveiled a fellowship program to engage researchers who share a desire to both expand and deepen the understanding and application of Dr. Deming’s management philosophy among a new generation of students and scholars. Link here to learn more about this Research Fellow program.
In this month's episode, Ravi shares reflections from his Deming research journey and his passion for guiding his student’s understanding and application of Dr. Deming’s management method. As the former director of SUU’s Masters in Public Administration program, Ravi is progressing to a role as director of the Deming Incubator for Public Affairs for Southern Utah University, a new partnership with The Deming Institute. Under Ravi’s leadership, SUU students will soon have the opportunity to engage him in applying Dr. Deming’s “new economics for industry, government, education,” with an emphasis on government.
Fri, 21 October 2016
Beginning in 2014, The Deming Institute has recorded podcasts on a monthly basis, featuring 20 to 30-minute interviews by Tripp Babbitt with members of the Deming Community who are advancing the use and explanations of Dr. Deming's ideas.
In our October podcast, TJ Gokcen, CEO of Acquate, a software company in Sydney, Australia, shares his learning journey, from collegiate swimmer to software developer, ever in alignment with the Deming philosophy.
For many, Dr. Deming was discovered in 1980 through the NBC television whitepaper, If Japan Can, Why Can’t We. Throughout this documentary are tell-tale signs of a failing US economy, one heavily dependent on manufacturing, from the production of machine tools to the fabrication of automobiles. To no surprise, many of the earliest examples of the application of Dr. Deming’s management philosophy were in manufacturing. Meanwhile, attendees at his seminars who came from outside of manufacturing environments might have struggled to see the significance to their professions. Credit Dr. Deming with continuously striving to demonstrate the unlimited applicability of his management theory, ever mindful of the trap of having attendees see the statistical tools he presented as his core message. Credit TJ Gokcen with a simple, yet insightful explanation of how he has been applying Dr. Deming’s philosophy to both the design of the software developed by Acquate and the internal operation of Acquate.
In this 30-minute episode, TJ skillfully guides listeners through the technical jargon of software development, from agile to scrum to waterfall to kanban techniques, and then proceeds to the heart of how he believes Acquate differentiates itself from other software companies. Using one of Dr. Deming’s favorite questions about “how to wash a table?,” TJ provides parallels for how his developers probe their clients, question after question, wanting to know more and more about “how will the software be used.” For those who wonder how Dr. Deming’s System of Profound Knowledge applies to software, this podcast will open minds and doors to amazing possibilities. For those who appreciate the wide applicability of Dr. Deming’s philosophy, this podcast will provide a brilliant reminder.
Fri, 29 July 2016
In this week’s podcast, David P. Langford, CEO of Langford Learning, Inc., focuses on “Joy in Learning” and how to bring joy back into the education system.
In answering why students aren’t experiencing “Joy in Learning” David starts by quoting Dr. Deming, “are we trying to create a system that teaches students to answer tests or are we trying to create a system that teaches them to think?” The current education system continues to focus on test scores, to the detriment of learning and the loss of elements in the system (like fine arts programs) that brought enjoyment. Dr. Deming was the first person David encountered who believed students have a right to joy in learning.
What can you do to change the system? David tells us that restoring joy begins with your “circle of influence” and connecting with those who want a better way to do things. Teachers can start by simply asking students, “what drives you to have joy in learning and what prevents it?”
David shares that there is no recipe for using the Deming philosophy, unlike other education movements. Often these methods don’t work because there is no understanding of variability between communities, states, cultures and the background of students. Once it’s decided to change the system, real learning happens, performance goes up and joy returns!
Thu, 23 June 2016
Travis Timmons, Owner and Physical Therapist of Fitness Matters and Kelly Allan, Deming Institute Advisory Board Chairman - “From Chaos to Process”
Travis Timmons, owner of Fitness Matters and Kelly Allan, Senior Associate of Kelly Allan Associates and Chair of the Deming Institute Advisory Board.
Travis and Kelly share the Deming journey “From Chaos to Process” of Fitness Matters, starting with Travis’s introduction to The System of Profound Knowledge® (SoPK), and systems thinking. The focus then shifts to psychology and caring for people, and how they have driven our fear and removed barriers all while creating “joy in work”. He ends with how using the Plan Do Study Act (PDSA) Cycle has helped them grow and thrive.
Travis discusses how he was introduced to the Deming philosophy and areas that first resonated with him - including using a systems approach, and how to think differently and put processes in place to make better decisions. One of the most powerful aspects for him was how SoPK makes you look at how you care for people inside and outside the organization.
Travis and Kelly then talk about how the psychology element and the team mindset has been game changing. These have led to less fear, less stress and more joy within the organization, leading to positive outcomes and win-wins for everyone (including the competition).
Lastly, Travis shares a few examples of PDSA’s and the aha moments they discovered along the way. From getting new referrals to finding tampering in the scheduling system, PDSA’s have been a very effective tool in moving them light years ahead in working together as one system and having fun while they do it.
Wed, 4 May 2016
Cliff Norman and Ron Moen of Associates in Process Improvement (API) – The PDSA Cycle “Business Is More Exacting Than Science”
Cliff Norman and Ron Moen, of Associates in Process Improvement (API) discuss the history of the Plan Do Study Act (PDSA Cycle) and their research on the subject.
Cliff and Ron start with how the underpinning of Deming's philosophy was the idea of "continuous improvement", with the PDSA Cycle underlying that philosophy. They discuss the PDSA Cycle of never-ending improvement and learning, and how the iterative nature of the cycle fits with The Deming System of Profound Knowledge®. As Ron shares, Dr. Deming believed that "business is more exacting than science" as businesses must continually learn and improve to survive.
Next Cliff and Ron delve into why they wrote a paper on the PDSA Cycle. Ron explains that the quality movement in America began after the NBC White Paper, If Japan Can..Why Can't We? aired in 1980. This raised interest in the Japan and the Plan Do Check Act (PDCA) cycle, which originated there. Although Dr. Deming never spoke of PDCA, it was connected to him in the early 80's. That incorrect attribution was the inspiration behind the paper.
Cliff and Ron discuss the evolution of the PDSA Cycle, starting hundreds of years ago with the theories of Galileo and Aristotle. Listen as they take you through the progression, from the Shewhart Cycle, through the Deming Wheel and ultimately the PDSA Cycle as we know it today.
Fri, 15 April 2016
Kevin Cahill, Executive Director of The W. Edwards Deming Institute, and David Langford, CEO of Langford Learning, Inc. – “The Deming in Education Initiative”
In this week’s podcast, Kevin Cahill, Executive Director of The W. Edwards Deming Institute® and David Langford, CEO of Langford Learning, Inc., introduce The Deming in Education Initiative. Kevin and David share how The Deming in Education Initiative was conceived, the impact of the Deming Philosophy on education, and where the Initiative is going in the future.
The initiative first began many years ago when David joined the Deming Institute Advisory Board to help with their efforts to apply the Deming philosophy in education. But the roots of Deming in Education go even further back. As David explains, improving education was “a great love” of Dr. Deming, as an educator who taught at NY University for 40 years. Many of Dr. Deming’s theories and teachings are directly focused on the education system. After working with Dr. Deming from 1986 to 1993, David began implementing the concepts in his own education system, finding that students easily took to the new approach.
Over the last 25 years, David has seen the Deming teachings make a profound and lasting impact on improving school culture and the learning process in the US and around the world. It is the only philosophy that improves all aspects of the education system. That impact has inspired Kevin, David and The Deming Institute to commit a deeper focus on developing a long term, sustainable, systems approach to improving education for all students, through The Deming in Education Initiative.
Thu, 17 March 2016
Frony Ward, Managing and Founding Partner of Pinnacle Partners, Inc. – Beware, Not All Polls Are The Same
This week's Podcast, continues our "Knowledge in Variation Series" with Dr. Frony Ward, Managing and Founding Partner of Pinnacle Partners, Inc.
In this podcast, Frony discusses online surveys and polls. She starts by sharing the fundamental piece of every single survey. From there she delves into elections polls, and why so many election polls show different results. Lastly, she discusses two or three good things you can do to help yourself understand a poll.
Mon, 1 February 2016
Scott's story starts in 1986, as a graduate walking in the doors of P&G to be a new engineer and shift manager. He was soon perplexed by how he could contribute to solving issues associated with production and quality. During this time, P&G introduced the Deming Philosophy to the organization; a decision that would have a profound impact on Scott's professional and personal life. Scott eagerly applied what he learned, despite facing resistance to change and improvements. After three years, he decided to move to a smaller company where the Deming principles were readily embraced. Listen as Scott discusses how he leads a highly inventive engineering organization whose focus is on innovation and the advantage gained through the embrace of Deming's continual improvement philosophy. Hear his fascinating approach to hiring employees without factoring in schooling and GPA, and a discussion between Tripp and Scott on the challenge presented by ISO 9000.
Fri, 8 January 2016
Frony Ward, Managing and Founding Partner of Pinnacle Partners, Inc. – Process Behavior Charts are the "Secret Sauce" to Seeing the World
This week's podcast, continues our "Knowledge in Variation Series" with Dr. Frony Ward, Managing and Founding Partner of Pinnacle Partners, Inc. Frony discusses the importance of Statistical Process Control (SPC) in all parts of an organization and why it's a barrier to many.
Frony was first introduced to SPC (Statistical Process Control) when she was teaching at the University of Tennessee. An opportunity arose to be a part of an institute surrounding statistical process control and she jumped in with both feet, deepening her knowledge of Deming. The institute became a place for people to continue learning after Dr. Deming's Four-Day Seminar. Frony spent the remainder of her time at U of T working with automotive facilities that wanted to study variation and use SPC.
Frony had an opportunity to meet Dr. Deming in 1982 and he completely turned her thinking upside down, especially around Acceptance Sampling Plans. Deming's theory was that the percentage of defective units in the rest of the lot is independent of the percentage of defective units in your sample. Her mind was blown when she went back and proved this herself.
When Frony first learned SPC, it was totally new to her. At first she didn't realize the impact of knowing common cause and special cause variation. After a number of engagements it became obvious that SPC was "the name of the game". At all levels of the organization, from the inspection level to the management level, she could see instantly what was going on by using SPC. It was a powerful tool to "highlight" what people needed to know to make decision and help improve.
Frony finds it fascinating and frustrating that many organizations are aware of SPC but don't use it. She feels that for some reason, finance systems can compromise improvement. Organizations just don't understand that the process behavior chart is the "secret sauce" to seeing their organization.
Thu, 3 December 2015
Lynda Finn, President of Statistical Insight, LLC and facilitator for The Deming Institute – A Picture Is Worth A Thousand Data Points.
This week's podcast features the first episode of our "Knowledge In Variation Series" with Lynda Finn, President of Statistical Insight, LLC and facilitator of The Deming Institute's 2.5 Day Seminar. Lynda discusses the importance of moving from spreadsheets to plotting data, and the common mistakes that organizations make if they aren't charting their data.
Lynda's Deming journey began when, shortly out of graduate school, she met Dr. Deming at one of his public seminars. From that point she has been helping spread his ideas through her own consulting company and her work with The Deming Institute.
She starts by sharing some of the hardest things for people to grasp about the Deming philosophy. Though it varies, Lynda finds it's most difficult when Deming's ideas don't align with the practices people feel have contributed their success.
The episode centers on why organizations should be plotting their data on charts rather than just using spreadsheets. She feels that if the number is important enough to have on a table, then it should be important enough to see it in its proper context.
Lynda outlines the mistakes people make if they aren't charting their data, starting with not caring enough to see what the data is telling them. The most important reason for charting data is so that everyone sees the same thing and can come to a common conclusion about what's happening and how to improve. How can you "see" what the data's telling you if you don't make a picture of it?