Sep 28, 2018

In our 18th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 3rd of Dr. Deming’s 14 Points – “Cease dependence on inspection"
• Inspection to improve quality is too late
• More inspection does not improve quality
• While scrap is not delivered, it is already paid for
• The benefits of statistical process control to improve quality
• Inspector-to-inspector variation
• Who is responsible for inspection?
• Outsourcing quality inspection
• Accountability is what’s left after you take responsibility away

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points.