Mar 10, 2025
How does "quality" apply in all areas of an organization? In this final episode of the Misunderstanding Quality series, Bill Bellows and host Andrew Stotz discuss lessons from the first twelve episodes, and the big ah-ha moments that happen when we stop limiting our thinking.
TRANSCRIPT
0:00:02.6 Andrew Stotz: My name...
Mar 3, 2025
Are your specification limits holding you back from improving your products and services? Should you throw out specifications? What does Stephen Hawking have to do with it? In this episode, Bill Bellows and host Andrew Stotz discuss specifications and variation.
TRANSCRIPT
0:00:02.5 Andrew Stotz: My name is Andrew...
Feb 24, 2025
Can you use Plan-Do-Study-Act (PDSA) during the information-gathering phase of an improvement project? Yes! Join John Dues and host Andrew Stotz as they discuss how John's team used PDSA to learn more about chronic absenteeism, their surprising findings, and what they'll do next.
TRANSCRIPT
0:00:02.8 Andrew Stotz: My...
Feb 18, 2025
In this episode of Misunderstanding Quality, host Andrew Stotz and Bill Bellows discuss what not to measure when it comes to quality. Bill offers some great examples to show how organizations get it wrong, and how to get it right.
TRANSCRIPT
0:00:02.4 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as...
Feb 10, 2025
Join John Dues and Andrew Stotz as they go one step deeper into finding the precise problem you want to improve. Sometimes taking big actions means starting small.
TRANSCRIPT
Diving Deeper into Defining the Problem: Path for Improvement (Part 6)
0:00:02.2 Andrew Stotz: My name is Andrew Stotz and I'll be your host as...