Feb 24, 2025

Can you use Plan-Do-Study-Act (PDSA) during the information-gathering phase of an improvement project? Yes! Join John Dues and host Andrew Stotz as they discuss how John's team used PDSA to learn more about chronic absenteeism, their surprising findings, and what they'll do next.

TRANSCRIPT

0:00:02.8 Andrew Stotz: My...

Feb 18, 2025

In this episode of Misunderstanding Quality, host Andrew Stotz and Bill Bellows discuss what not to measure when it comes to quality. Bill offers some great examples to show how organizations get it wrong, and how to get it right.

TRANSCRIPT

0:00:02.4 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as...

Feb 10, 2025

Join John Dues and Andrew Stotz as they go one step deeper into finding the precise problem you want to improve. Sometimes taking big actions means starting small.

TRANSCRIPT

Diving Deeper into Defining the Problem: Path for Improvement (Part 6)

0:00:02.2 Andrew Stotz: My name is Andrew Stotz and I'll be your host as...

Feb 3, 2025

What if you could transform quality from a compliance exercise into a strategic advantage?

In our latest podcast, Andrew Stotz sits down with Cliff Norman and David M. Williams, two of the authors of Quality as an Organizational Strategy. They share untold stories of Dr. Deming, hard-earned insights from decades of...