May 23, 2023
Is there a secret weapon for improvement? Yes! John and Andrew discuss how students fit into improvement projects - and how that translates to businesses.
TRANSCRIPT
0:00:02.0 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today, I'm...
May 16, 2023
What's the difference between "perfect" and "that will work?" We use them interchangeably all the time. In this episode, Bill and Andrew discuss what "perfect" means and why it's standing in the way of innovation and improvement at work and at home.
TRANSCRIPT
0:00:02.8 Andrew Stotz: My name is Andrew Stotz, and I'll...
May 9, 2023
Dr. Deming encouraged lifelong learning for everyone, but particularly for managers and leaders. In this episode, David and Andrew talk about Deming's fourth point in his list for The Role of the Manager of People After the Transformation: "He is an unceasing learner. He encourages his people to study. He provides...
May 2, 2023
In this episode (part 4 of the series), John and Andrew continue their discussion from part 3. They talk about how to use data charting in combination with the Plan-Do-Study-Act cycle to gain the knowledge managers need to lead effectively.
0:00:00.1 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as...
Apr 25, 2023
In this episode, Bill and Andrew discuss variation, the impossibility of true interchangeability and why we need to apply "shades of gray" thinking at work. Bill shares the key question that will take your organization beyond "meets specifications" and help improve your processes, so you can delight your...