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Apr 30, 2019

In our 3rd interview podcast of 2019, Wendi Middleton, Director of Continual Quality Improvement, from the Aging Adult Services Agency within the State of Michigan’s Department of Health and Human Services, and Dennis Sergent, President, Sergent Results Group, share reflections on the "Challenges and Opportunities in...

Apr 16, 2019

In our 25th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

  • The 10th of Dr. Deming’s 14 Points – "Eliminate slogans, exhortations, and targets for the workforce...."
  • “Do it right the...