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Apr 16, 2019

In our 25th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

  • The 10th of Dr. Deming’s 14 Points – "Eliminate slogans, exhortations, and targets for the workforce...."
  • “Do it right the first time”
  • “Asking people to do what they cannot do”
  • “Take pride in your work”
  • “Safety is a choice you make”
  • Who can fix the stairs and conveyor belts?
  • “The worker is not the problem…”
  • Eldon Mayo at the Hawthorne Plant
  • The “Hawthorne Effect” has been found to be short-lived
  • The continued use of slogans, exhortations, and targets reveals a lack of appreciation of the System of Profound Knowledge
  • A goal without a method is nothing more than a hope
  • In OOTC, Dr. Deming endorses two types of goals, constancy of purpose and continual improvement

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points.