The W. Edwards Deming Institute® Podcast


Dick Steele of Peaker Services - Sometimes it's about "what can't be measured"

This week's podcast features Dick Steele, Founder and Chairman of Peaker Services, Inc. and member of The Deming Institute Board of Trustees. Dick discusses his company's transformation and how he has kept his employees engaged throughout their Deming Journey.

Dick shares his memory of how a book recommendation by his mother led to his introduction to Dr. Deming's philosophies. And how attending Dr. Deming's 4-day seminar led to the company dropping performance appraisals "cold turkey" the following week.

Listen as Dick discusses some of the changes that make the biggest difference (but are immeasurable) and how these changes have led to greater collaboration, employee engagement and innovation at Peaker Services.

Direct download: DemingEpisode15.m4a
Category:Interviews -- posted at: 3:45pm PST

David Langford explores Education and the Race to the Top  "...this too shall pass"

This week's podcast features David Langford, CEO and founder of Langford International, Inc. and Deming Institute Advisory Board member.

David discusses "Education as a System" and using the four parts of Deming's "System of Profound Knowledge" to make a systemic change to the current education system. He talks about the "aim" and "product" of the education system. "What are we trying to accomplish?" "Are we just trying to improve test scores or are we trying to teach kids to think?"

David talks about the difference between studying and learning and the diminishing returns you receive when you have a whole system based on memorization. And why attempts to improve the system through programs such as "No Child Left Behind" and "Race to the Top" do not work.

Listen as David explores "what is good learning" and how changing the education system through "continual improvement thinking" (rather than just adding programs) will lead to better results for students and teachers; a win-win for all. 

Direct download: DemingEpisode12.m4a
Category:Interviews -- posted at: 1:36pm PST

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