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The W. Edwards Deming Institute® Podcast

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Aug 11, 2018

In our 15th episode of Deming Speaks, this 19-minute excerpt from a lecture by Dr. Deming includes his thoughts on the following topics:
  1. Applications of the Deming philosophy in the service industry
  2. Awareness of customer needs
  3. Time needed to judge quality of service
  4. Do people care about service?
  5. Postal service - U.S....


Aug 3, 2018

In our 14th episode of Deming Speaks, this 16-minute excerpt from a 1980 lecture by Dr. Deming (which concludes the content in episodes 12 and 13) includes his thoughts on the following topics:
  1. Lack of awareness by management of quality levels
  2. The role of a statistician
  3. Lack of operational definitions
  4. Crude problems


Jul 27, 2018

In our second interview podcast of July 2018, Doug Stilwell shares lessons learned on his transition from a public school administrator to a professor of education at Drake University, once bitten by the Deming philosophy. 

(This is Tripp's second interview with Doug.  Link here for the first interview.)

Highlights...


Jul 20, 2018

In our 13th episode of Deming Speaks, this 23-minute excerpt from a 1980 lecture by Dr. Deming (which follows the content in episode #12) includes his thoughts on the following topics:
  1. Goals, including arbitrary ones
  2. Direction vs goals
  3. Making buggy whips, using statistical methods to improve efficiency
  4. Work standards,...


Jul 13, 2018

In our July 2018 interview podcast, his 7th session with Tripp, Superintendent David Langford reflects on the efforts of the entire staff of Ingenium Charter Schools to move from “theory to practice” in their understanding and application of the Deming philosophy.

Highlights include:

  • David’s (new) role...