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Dec 17, 2018

In our 23rd episode of Deming Speaks, this 19-minute excerpt from a lecture by Dr. Deming (which follows the content in episode #22) includes his thoughts on the following topics:
  1. Knowledge of variation is vital

  2. Operational definitions
  3. There is no such thing as the number of people in this room – whom do we count?

  4. There is a number that we get by following a procedure

  5. A procedure is not right nor wrong, rather it is a procedure

  6. Follow the census procedures to achieve results will be comparable with those of the census

  7. Psychology helps us to understand people and interactions between people and the circumstances they work in

  8. A manager of people must understand differences [between people] and use them for optimization of the system

  9. Extrinsic and intrinsic motivation

  10. One is born with intrinsic motivationJudging people does not help them

  11. Performance cannot be measured

  12. Losses cannot be measured