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Dec 17, 2018
In our 23rd
episode of Deming Speaks, this 19-minute excerpt from a lecture by
Dr. Deming (which follows the content in episode
#22) includes his thoughts on the following
topics:
-
Knowledge of variation is vital
- Operational definitions
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There is no such thing as the number of people in this room – whom do we count?
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There is a number that we get by following a procedure
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A procedure is not right nor wrong, rather it is a procedure
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Follow the census procedures to achieve results will be comparable with those of the census
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Psychology helps us to understand people and interactions between people and the circumstances they work in
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A manager of people must understand differences [between people] and use them for optimization of the system
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Extrinsic and intrinsic motivation
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One is born with intrinsic motivationJudging people does not help them
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Performance cannot be measured
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Losses cannot be measured