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The W. Edwards Deming Institute® Podcast

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Aug 11, 2018

In our 15th episode of Deming Speaks, this 19-minute excerpt from a lecture by Dr. Deming includes his thoughts on the following topics:
  1. Applications of the Deming philosophy in the service industry
  2. Awareness of customer needs
  3. Time needed to judge quality of service
  4. Do people care about service?
  5. Postal service - U.S....


Jul 20, 2018

In our 13th episode of Deming Speaks, this 23-minute excerpt from a 1980 lecture by Dr. Deming (which follows the content in episode #12) includes his thoughts on the following topics:
  1. Goals, including arbitrary ones
  2. Direction vs goals
  3. Making buggy whips, using statistical methods to improve efficiency
  4. Work standards,...


Jun 8, 2018

In our 12th episode of Deming Speaks, this 20-minute excerpt from a 1980 lecture by Dr. Deming includes his thoughts on the following topics:
  1. His 1950 invitation to lecture in Japan
  2. His areas of expertise and non-expertise
  3. He's not a consultant to management
  4. Interest in productivity
  5. Repeat for US companies what he did...


May 18, 2018

In our 11th episode of Deming Speaks, this 25-minute excerpt from a 1984 in-house presentation by Dr. Deming includes his thoughts on the following topics:
  1. What is your job?
  2. Do you need to know how others use your work?
  3. What would you mean by improvement?
  4. Suggestions
  5. How do you rate yourself on your job?
  6. Everybody...


Apr 20, 2018

In our 10th episode of Deming Speaks, this 19-minute excerpt from a 1984 in-house presentation by Dr. Deming includes his thoughts on the following topics:
  1. What is your job?
  2. Can you know if you do your job right?
  3. Who is the judge of your work?
  4. Who is your immediate customer?
  5. How many people know how your customer...