The W. Edwards Deming Institute® Podcast (general)

The July/August 2017 Study Sessions of The New Economics started on Monday, July 17th.  

This podcast features the second 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, October 30th.

Direct download: TNE_Study_Session_2.m4a
Category:general -- posted at: 1:14am EDT

The July/August 2017 Study Sessions of The New Economics started on Monday, July 17th.  

This podcast features the first 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, October 30th.

Direct download: TNE_Sessions_-_JulyAugust2017_-_1.m4a
Category:general -- posted at: 2:00am EDT

Beginning in January 2017, Tim Higgins has served as host for "live" study sessions of Dr. Deming's book, The New Economics, presented using a conference call format, with participants from around the world.

We are proud to sponsor these sessions, three times a year, with no fee to participate.   The first series of the year is offered in the January-March timeframe. The second in July/August.  The third in October/November.   The calls are scheduled for consecutive Mondays and Fridays, from 3:00-4:30pm Pacific Time. 

Using a format of six 90-minute calls, with access through GoToWebinar, all members of our community are invited to join with Tim to study The New Economics in a chapter-by-chapter format.    Listen to the attached "highlight" podcast to better appreciate the interactive style of these sessions, open to those reading The New Economics for the first time or the 101st time.    

All sessions in each series are recorded, with audio files shared immediately with participants and later posted as podcasts on this website.

Follow this link to register for the next sessions, beginning on Monday, October 30th.



Direct download: IntrotoTNEsessions.m4a
Category:general -- posted at: 4:24pm EDT

Commencing in 2014, The Deming Institute has recorded podcasts on a monthly basis, featuring 20 to 30-minute interviews by Tripp Babbitt with members of the Deming Community who are advancing the use and explanations of Dr. Deming's ideas.

In our July podcast, his first session with Tripp, Bill Cooper shares stories on his 11-year relationship with Dr. Deming, commencing with being one of 22 attendees in a 1982 Four Day seminar with Dr. Deming. At the time, Bill was serving as the Senior Executive at the North Island Naval Air Station, with Phil Monroe serving as the senior naval officer.   A few years later, Phil, as Commanding Officer of North Island, approved funding for Bill to attend an intensive, year-long, “quality management for executives" seminar, led by Myron Tribus and held at MIT.  Guest lectures were provided by Kosaku Yoshida, a doctoral student of Dr. Deming, and Yoshikazu Tsuda, former counsellor at the Union of Japanese Scientists & Engineers (JUSE).

As a student of management and leadership theories, ranging from Ken Blanchard to Peter Drucker, Bill met Dr. Deming at a time when he (Bill) was providing in-house leadership classes at North Island, as well as for the National Graduate School, a local private university. 

Inspired by Dr. Deming, all the while trying to get his mind around his theory of management, Bill partnered with Laurie Broedling to launch the first “Deming User Group” in the US, based in San Diego.  

Bill’s motor home served as a convenient dinner venue when Dr. Deming was in southern California and Bill would drive to the latest site of Dr. Deming’s ever popular Four Day seminar.   He has warm memories of Dr. Deming’s fondness for clam chowder, martini’s, and ice cream.

Interview highlights include: 

  • Leading a staff of 4400+ employees, who worked “with” Bill, not “for” him
  • The difference between parenting with 1 kid and 2 or more kids
  • Can you teach an old dog new tricks?
  • His role with the launch of the TQM movement, including Dr. Deming’s views on TQM
  • Why Bill was intrigued by Dr. Deming’s focus on continuous improvement
  • Dr. Deming’s response to an invitation from Lee Iacocca to consult for Chrysler
  • Hosting “Round Table” interviews with Dr. Deming and his role as “the perfect foil,” as well as “straight man,” for Dr. Deming
  • Dr. Deming’s Socratic style in his 1-on-1 meetings with Bill, including his introduction to the Law of Extreme Values
  • Myron Tribus’ 85/15 rule and the difference between “working in” and “working on” a system
  • Improving organizations by improving systems
  • Struggling with the question of “Who owns the system?”
  • The vital need to share a vision
  • Fear vs. anxiety
  • Answers to his favorite question, “What is the improvement strategy that your management team is articulating?”
  • Bill’s thoughts on the difference between management and leadership
  • Retiring from North Island in 1988 to form a “Deming” consultancy, with Phil Monroe as his partner
Direct download: DemingEpisode42.m4a
Category:general -- posted at: 2:22am EDT

This podcast features the audio track of a lecture by Dr. Deming, featured in a blog post by John Hunter, copied here, beginning with a quote from Dr. Deming:

"We are being ruined by best efforts without knowledge. Sure we want best efforts but guided with knowledge.Efforts guided by instinct do more harm than good. Our problem is best efforts."

At about the 50 minute point in the presentation Dr. Deming includes an informative discussion on the system being responsible for most of the results (even though we often consider variation in results being due to individual’s efforts).

Most of what anybody is able to turn out is governed by the system that he works in.

He uses the example of a new University president and all the constraints on their ability to act.

The performance of any component is to be evaluated in terms of its contribution to the aim of the system, not for its individual performance or profit, nor for any other competitive measure. 

W. Edwards Deming gives the example of using a loss leader to optimize the overall performance. The business losses money on the component with the intention of optimizing the performance of the entire enterprise.

Management of a system requires knowledge of the interrelationships between all of the components within the system and of everybody that works in it.

As Ackoff said, manage the interactions, manage the messes.

There is innate need for self-esteem and respect. Circumstances provide some people with dignity and self-esteem. Circumstances deny other people these advantages. Management that denies their people, to their employees, dignity and self esteem will smother intrinsic motivation. We have done a good job of it; we have smothered our people. We destroyed our people. We’ve got to bring back the individual.

Deming responded to a question from the audience

Question from audience: What do you propose to replace the merit system with?

W. Edwards Deming: Replace it? You mean you want something to destroy people better than that does?
Follow up question: Is there any way to change the merit system to meet [???]?

W. Edwards Deming: Change it? Abolish it for hell’s sake. Change hell.
You don’t want change. Abolish it… I don’t want the 10 reasons why you can’t do it.
I want the one way you are going to do it. Anytime anyone suggests anything to somebody he’s got 10 reasons why it can’t be done. I don’t want those, I want the one way he is going to do it.

Direct download: Podcast-Deming_at_WCSU_-_1990_-_evening_lecture.m4a
Category:general -- posted at: 10:46am EDT