Feb 9, 2019
In our 23rd "Deming Lens"
episode, host Tripp
Babbitt shares his interpretation of wide-ranging aspects
and implications of Dr. Deming's theory of management.
Topics in this episode
- The 8th of Dr. Deming’s 14
Points – "Drive out fear"
- Causes of fear
- Neuroscience and
- Impact of fear
- Sources of fear - performance
appraisals, competition for rewards (at all levels), layoffs,
unannounced staff changes, punitive management, questioning,
mistrust, mistakes, the need to stay in "your lane," lack of
freedom, lack of self-rule, lack of a feeling of belonging, lack of
good faith, lack of autonomy,
- Signs of fear - lack of
innovation, ideas, curiosity, initiative, blame of others, finger
pointing, defensiveness, health impacts (stress, high blood
Dr. Deming's 14 Points are fully
covered in Out of the
Crisis. The New
Economics presented his later thinking about the 14